Many factors could lead the video recording is black screen error, for instance video format/codec, video player, copy protected content capture, or other incompatibility issue. In view of this, if your video is black screen while you can hear the audio, try the following solutions. (Please make sure you’ve upgraded software to the latest version.)
For Reason: Compatibility Error Between Video and Player
Since RecMaster, either Windows or Mac version, has a wide system support, the real video playback circumstance must vary from users. Even RecMaster employs the most commonly used video codec and format, many elder media players may still have problem with the recordings. So use a more powerful media player like VLC, KMPlayer, and SMPlayer to open and watch the recording.
For Reason: Improper Recording Settings
In some cases, improper recording modes or settings could cause this black screen recording. So ensure you’ve selected the right recording mode to capture your content, for example Game Mode is the top choice for gameplay capture and Full Screen is ideal for other full-screen operation.
Also, if your quality level and fps value are too high for your PC to handle, it’s also possible to work out a black screen video. Try to lower them to see if it’s workable.
One more word: do run RecMaster before the app or game you’d like to capture.
For Reason: Your Recording Target is Encrypted
When you are grabbing browser video with copy protection like Netflix video, you’d better use Firefox browser rather than others like Chrome and Edge. If the media content is unavailable for browser playback, or even Firefox playback won’t make the recording a success, you will have to turn to some other DVR-enabled streaming recorder.
For Reason: Hardware Accelerated Rendering or Graphics Card Driver
For Reason: Webcam Is Incompatible with System Under Dual-system Environment.
If you dual-boot Windows and macOS on a computer, and the webcam (PC integrated one in most cases) is unfriendly with the other system, when you initiate a webcam recording, it may be black, blurred and indistinct.
If the problem still exists, you can contact our support team for more help.