Video (or Audio) Recording Is Unable to Play Fixes
When you complete the screen recording and make a preview on it, you find your video or audio recording is unable to play. Is there anything wrong with it? You can settle this problem by following the methods below.
1 – Use another media player
One of the possible reason is that your default media player is not compatible with the recording. So switch to another player like (cross-platform & open source) VLC Media Player, KMPlayer (for Windows only) to open the file.
![media players](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="800" height="300"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg>)
2 – Recover its original name and saving folder (for Mac only)
If you have moved the recording from its default saving folder to another one, or renamed the video recording from its location, but not from RecMaster’s Recording list, you may encounter this “recording is unplayable” issue. Under these circumstances, you should restore its file name and location to make it playable as normal.
![Mac](data:image/svg+xml;utf8,<svg xmlns="http://www.w3.org/2000/svg" width="500" height="282"><rect width="100%" height="100%"><animate attributeName="fill" values="rgba(153,153,153,0.5);rgba(153,153,153,0.1);rgba(153,153,153,0.5)" dur="2s" repeatCount="indefinite" /></rect></svg>)
3 – Repair it
If none of the above mentioned methods works, your video recording may be damaged. You can repair it with related program or send our support team the file for more help.
General Problem
Video Problem
Audio Problem
- Audio video out of sync
- Recording has no sound
- Audio Has Noise And Echo
- Fail to install audio driver on Mac
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